Robert A. Jakobson

15629 73rd AVE SE

Snohomish, WA 98296

raj@rjakobson.com

(425) 760-3549

Program Manager
With experience in Development and Deployments, UX/UI Design

 

Career Summary

 

·          15+ yrs. Experience in Software Design, Development, Deployment and Management

·          Program Management Experience with Microsoft, IBM, SUN Microsystems

·          Software Development and Design UI / UX / UA experience for web, Desktop and Server (Back End) application platforms.

·          Technical Skill in multiple development backgrounds together with soft skills from requirements gathering, analysis, scoping and resource identification/need and translation into finished products and services.

·         Experienced with LEAN, Six Sigma, and Agile (Scrum, XP and Feature Driven) methodologies.

 

EXPERIENCE

Microsoft Corporation (Accenture/Mastech)                                                      July 2014 – Present

Program Manager – MSCIS

Drive and Manage Projects for Microsoft Supply Chain.   

·          Manage efforts and work with stakeholders (internal and external) on supply chain system opening the console and game market for Domestic China over multiple releases.

·          Managed project planning, resources, and teams driving efforts internationally and coordinated with China partners.

·          Consistently released on or ahead of schedule. 

 

Microsoft Corporation (Accenture/Avanade)                                                      February 2014 – March 2014

Program Manager – ECIT OEM

Assist with budget estimation planning FY2015 and Security Compliance efforts throughout OEM Engineering. 

·          Gather estimates and assumptions, provide ROM session planning updates for all facets of OEM Engineering. 

·          Work directly with ECIT Engineering teams to collect and derive business needs were presented for FY2015 budgeting process.

·          Liaison to MS Internal teams with impact scope and report interaction levels with ECIT OEM Engineering core focus operations.

 

AT&T Wireless                                                                                                            September 2012 – December 2013

Business Analyst / SME

Gather, interpret and derive Business and Functional Requirements, manage and locate resource requirements and required assets.  Design and manage core Software Requirements collecting and Functional Specs, UX from concept to wireframes, user stories, personas and documentation for projects enabling enterprise level customers to use third-party procurement and payment processing systems to connect and do business with AT&T.   Internal and External UX requirements design and delivery with on shore and off shore delivery teams and stakeholders.

·          Design and develop XSLT transformation tool system for multi-million dollar Corporate and Government to accept multiple eCommerce inputs as EDI, XML and cXML and provide appropriate outgoing eCommerce transactions.

·          Provide SME knowledge and mentoring for the creation, testing and troubleshooting XML, EDI, cXML (Ariba) Commerce systems..

MICROSOFT CORPORATION (CSG)                                                                         July 2012 – September 2012

UX Development Design Evangelist – MSDN / Generation APP  

Worked directly with Developers coding applications for Windows 8 Apps to provide guidance and make sure application quality for release of Windows 8 Apps to App Store. This included consulting on apps for non-Windows platforms interested in the Windows (aka Metro) UX/UI design that enable them to work in a cross platform format (Windows, Android, Apple).

·          UX / UI intake and design analysis on over 150 apps presented to Windows 8 App Store from external vendors and customers to make sure apps presented to the store met quality and UX standards for impending Windows 8 release and guarantee that apps available to users followed design guidance.

UX Design and Guidance to external developers on UI and UX issues for over 100 apps, and provided direction and suggestions to migrate existing designs from Windows 7 to the new Windows 8 interface guidelines.

MICROSOFT CORPORATION (Aditi Consulting)                                                    October 2011 – May  2012

Program Manager Windows Azure Fabric Team

Responsible for designing and creating reporting and analytics tools for Windows Azure Fabric Team. These included analysis of incoming errors and processes, TFS items and bug tracking systems to determine and create Automation rule structures to provide correct responses for operations teams.

·          Created Data pump Application for retrieval and analysis of data from TFS into SQL Azure databases.

·          Created dynamic SRSS Reporting templates to interact with SQL Azure data.

·          Created and maintained SQL based queries used for reporting.

·          Extensive work with TFS systems, Sql Server Reporting Services.

MICROSOFT CORPORATION (Chameleon Technologies)                                   April 2010 – June 2011

PROGRAM MANAGER, GLOBAL NETWORKING SERVICES

·          Drive design, development and deployment for LTM, AMS, and Self-Service Tools.

·          Management of internal and external evangelism and on-boarding properties.

·          Responsible for expansion of adoption of GNS Self Service tools and technology throughout Microsoft.

·          Created GNS team tools that were used for reporting connecting through SQL to WCF tools with Excel, Sharepoint systems.

·          Designed the UX/UI for tools insuring they met with requirements.

Work with TFS, Excel, Product Studio, SharePoint interactions and created reporting tools integrating each into a single workflow.


AT&T Wireless
(Insight Global),                                                                            November 2008 – April 2010

PREMIER PRODUCT SUSTAINMENT MANAGER

·          Review, architecture, design and direct management of over 75 Fortune 500 customers. 

·          Automation of B2B systems for new customers to integrate with AT&T. 

·          Design/Developer of B2B cXML validation, verification and testing tools and processes.

·          Created internal tool for teams that let users from a single source verify, validate and debug issues from external clients and customers.

                       

MICROSOFT CORPORATION (VOLT)                                                                       November 2007 October 2008

PROGRAM MANAGER, WINDOWS UNLIMITED POTENTIAL GROUP

Program Manager responsible for development and delivery of hardware drivers and applications on special version of Windows XP Professional for “Netbooks” and the (One Laptop Per Child) OLPC XO-1.

·          Manage and Deliver Win32 driver development for hardware needs of the XO-1 and “Small Footprint Devices” a.k.a. “Netbooks”.

Drivers responsible for included Graphics, Audio, HID(Mouse, Keyboard, Touch), SD, Camera, BIOS.

·          Make sure OS achieved or exceeded feature parity with native Linux interfaces. 

·          Project scheduling, driving milestones, overcoming extensive technological obstacles from M2 to M5, RTM and RTW of the project.

·          XP OS developed was not only faster than its Linux based OS but more features and functionality.

o    Keyboard features, Game Pad Features and UX.

o    Graphics, Camera, Tablet mode UX features.

o    Power and OS feature UX features.

·          Designer of the Icons / Graphics on the UI for the Game Pad application.

·          Designed the UX, UI for Help screens and dialog boxes for drivers and driver support.

·          Provided technical help for and guidance on field beta tests and case studies.

·          Assisted vendors directly toward WHQL Certifications and obtaining WHQL Errata for drivers.

·          Localization Engineer for Project, localized drivers in French, German, and Portuguese.

·          Provided Localization UX/UI guidance for geo-political and other cultural considerations on UX/UI.

MICROSOFT CORPORATION                                                                                      APRIL 2006 - SEPTEMBER 2007

PROGRAM MANAGER, WINDOWS INTERNATIONAL | LOCALIZATION TOOLS TEAM

Responsible for the UX/UI for features on the LocStudio upgrade used by almost all Microsoft for all tools, software and products.   This tool enabled the editing of binaries coded into multiple languages and cultures.  The ability to view, preview changes in real time, update translation memories live, images and UX of Operating Systems, Web, and Software.  LocProject and LCXAdmin features focused on providing Project Management and administration of LCX modules.

PM for User Experience (UX)  and User Interface (UI)  for LocStudio 6.0, LocProject and LCXAdmin.

 

FREELANCE WORK                                                                                                       September  2005 - April 2006

CONTRACT EMPLOYMENT | SME PROJECTS

SUN MICROSYSTEMS (SoftSol Resources)                                                                 May 2005 - September 2005

SME HETEROGENOUS SYSTEMS

IBM GLOBAL SERVICES                                                                                               August 2000 - April 2005

ECOMMERCE SOLUTIONS, NATIONAL PRACTICE

SR. IT SPECIALIST / Application Architect

MAILBANK.COM                                                                                                          April 2000 - May 2000

Web Transition and Database Consultant

IBM GLOBAL SERVICES (CDI)                                                                                     August 1998 - April 2000

Web Application Developer / Architect  (Multiple National/Global Accounts for SDCs)

FIREHOLE.COM                                                                                                              January 1996 – August 1998

CIO / Web Application Developer / Designer / Architect

 

 

Education Summary

 

Bachelor of Sciences Program - Degree Uncompleted                                             1983 – 1984

Major: Film & Television (Cinematography)

Minor: Journalism / Communications

Montana State University

Bozeman, Montana

 

Western Wyoming Community College                                                                          1980-1981

Journalism / Communications

Rock Springs, Wyoming

 

Rock Springs High School                                                                                                 1981

Rock Springs, Wyoming

 

 

 

 

Design

Adobe

    Dreamweaver

    Photoshop
    After Effects
    Premier
    Illustrator

    Flash

MS Expression
    Web
    Blend
    Encoder


Development

Visual Studio 2003-2013
Visual Basic

    VB.NET, C#,  C++, Silverlight, WPF, Java

 Scripting
    CSS, HTML/XHTML

    XML/XSL

    XAML
    JavaScript

    Perl

    PHP

    Ruby

    Shell scripting

    SQL

    VBScript

 Database

    MySQL

    Oracle

    Sysbase

    MS SQL Server

OS Environments

    AIX/Linux/UNIX

    Windows Vista/XP/7/8

    Windows Server


Applications

    MS Office Suite

    MS SharePoint

    MS Project

     Visio

    WebSphere Suite
    ATG Dynamo

    Trac

    Project.net

    Tortise SVN

    VisualSVN

    CodeSmart
    Team Foundation Server
    Baslmiq
    Storyboard / Shapes