r a jakobson

Jan 2015 - Present
 

AT&T Corporation

Release Program Manager Common Platforms and Technology

Amdocs / SparInfo Sys

Schedule, Create Process, Maintain Process and Releases
• Establish process and methods for Releases, mentor and assist teams in moving to an Agile platform from Waterfall.

• Design and build out reporting automation allowing access to multiple online reporting systems to verify readiness for release schedules.
• Normal Release planning activities (Communications, Cadences, Planning) planning, resources, and driving teams and working with clients, vendors and stakeholders to achieve alignment on release activities.

Jul 2014 - Dec 2015
 

Microsoft Corporation

Program Manager – MSCIS

Accenture/Mastech

Drive and Manage Projects for Microsoft Supply Chain.
• Manage efforts and work with stakeholders (internal and external) on supply chain system opening the console and game market for Domestic China over multiple releases.
• Managed project planning, resources, and teams driving efforts internationally and coordinated with China partners.
• Consistently released on or ahead of schedule.

Highlights of project:

BesTV and Microsoft to bring Xbox One to China in September

Microsoft Launches Xbox One In China Today

  2012 - Dec 2013
 

AT&T Global Services

Business Analyst / SME

APEX Systems

Create Business Requirements, software requirements and documentation for projects allowing enterprise level customers using third party procurement and payment processing systems to connect and do business with AT&T. 

Highlights of project:

Design and develop XSLT transformation tool system for multi-million dollar Corporate and Governement to accept multiple eCommerce inputs as EDI, XML and cXML and provide appropriate outbound eCommerce transactions.

Provide SME knowledge and mentoring for the creation, testing and troubleshooting XML, EDI, cXML (Ariba) Commerce systems.

  2012 - 2012
 

Microsoft Corporation

UX Development Design Evangelist – MSDN, Generation APP

Worked directly with Developers coding applications for Windows 8 Apps to provide guidance and insure application quality for release of Windows 8 Apps to App Store. 

• • Performed UX design analysis to insure apps presented to the store met quality control for impending Windows 8 release and assure that apps available to users followed design guidance.

• UX Design and Guidance for over 100 apps, providing direction and suggestions to migrate existing designs from Windows 7 to the new Windows 8 interface guidelines. 

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2011 - 2012
 

Microsoft

Program Manager Windows Azure Fabric Team

Aditi Consulting

Responsible for designing and creating reporting and analytics tools for Windows Azure Fabric Team. These included analysis of incoming errors and processes, TFS items and bug tracking systems to determine and create Automation rule structures to provide correct responses for operations teams.
• Created Data pump Application for retrieval and analysis of data from TFS into SQL Azure databases.
• Created dynamic SRSS Reporting templates to interact with SQL Azure data.

2010 - 2011
 

Microsoft

Program Manager - Microsoft Global Networking Services

Chameleon Technologies

• Program Manager / SCRUM Master for SDLC and UAT environments for the GNS Tools Team. • Scrum Master • Provide reporting, status and updates to management. • Create and provide process and documentation for Disaster Recovery of all tools. • Provide direct consulting on customer specific integrations.

In addition to usual scrum master and PM duties, I handled some development and SME work on specific SharePoint sites for our department and external groups which required assistance. I also created several reporting tools which worked with internal sites and merged the data with TFS reports. Also responsible for development of scripting and reporting duties for other teams which required specialized tools.

2008 - 2010
 

AT&T Global Services

Premier Integration Product Manager

Insight Global

Product Manager handling support systems, testing, technical design approval of AT&T Wireless Premier eCommerce integration.  Review, architecture, design and direct management of over 75 Fortune 500 customers.  Automation of Business To Business systems for new customers to integrate with AT&T.  Design/Developer of Business To Business cXML validation, verification and testing tools and processes.  Provide direct consulting on customer specific integrations. Technologies that were used included: ATG Dynamo, Oracle Database, direct PunchOut support with cXML, XML and OCI, to Ariba Supplier Network, Oracle Supplier Network, Oracle Exchange, Perfect Commerce, and direct bridging to AT&T systems. Designed; established process, procedures, technologies, and architecture required for internal and external clients to work with AT&T procurement integration. Developed several original tools for testing and diagnosis of Java, JSP, XML, cXML, OXTA interactions with various eCommerce Supplier networks and also customer “home grown” procurement systems .

 

2007 - 2008
 

Microsoft

Program Manager, Windows Unlimited Potential

Volt Technical Services

Program Manager responsible for development and delivery of hardware drivers and applications on special version of Windows XP Professional for “Netbooks” and the (One Laptop Per Child) OLPC XO-1.

Manage and Deliver driver development for hardware needs of the XO-1 and “Small Footprint Devices” a.k.a. “Netbooks”.

Make sure that the OS achieved or exceeded feature parity with native Linux interfaces. Working with and driving multiple internal and external hardware software vendors and delivery teams.

Perform project scheduling, driving milestones, overcoming extensive technological obstacles from M2 to M5, RTM and RTW of the project.

This project received significant internal and external visibility and exposure and required an extreme degree of confidentiality be maintained.

An added element of this project was working directly with the OLPC organization, a global high profile nonprofit OpenSource group that was suspicious and often contrarian to us initially. This required maintaining and growing relationships, trust and knowledge transfer channels that were completely new for both groups.

The project was received in the press as surprising success. In many areas the XP OS developed was not only faster than its Linux based XO UI but had more features and functionality.

Additional roles on this project included

UI/UX Designer

for Icons and Graphics on the the GamePad application.

UX, UI for Driver Help screens and dialog boxes.

PM and Localization Engineering of software drivers

Provided technical consulting and assisted directly with user beta tests and case studies with users for field tests.

Assisted vendors with guidance through WHQL Certifications and obtaining WHQL Errata for drivers where necessary.

2006 - 2007
 

Microsoft

Program Manager, Windows International | Localization Tools Team

Responsible for the development and deployment of recycling strategies and tools for the LocTools platform.

PM assigned to UI on LCXAdmin, LocStudio and LocProject 6.0 and 6.1 releases.

Role included creation of functional specs, UI design and customer contact with Office, Windows, MSDN, MSN/Windows Live, and internal software customers of Microsoft. This work was directly responsible for allowing Microsoft Software to be localized to more cultures than any other software on the planet.

2006 - 2007

 

Freelance Work

LionBridge / Gambro | Web Clients

Worked on various projects for small to medium sized companies throughout the Rocky Mountain by working on development projects with new technologies in Construction, eCommerce and Medical Devices.  Redesign of web based applications for construction firms using ASP and XML to MS SQL Databases.  Redesign of UX/UI Web Applications with FLASH (ActionScripted interfaces), SOAP, for SAS, SOA technologies.  UX and UI redesign of Medical Device GUIs using C#, VB.NET, Win32 API and GDI / GDI+ on a globalization and localization SOA clients.

2005 - 2005

SUN MICROSYSTEMS

SME Heterogenous Software

SoftSol Resources

Provide expertise and mentoring on design, development and deployment of the SPS 2.0 Heterogeneous offering.  Responsible assistance and guidance to the SPS team to bring them to RR (Revenue Ready) Status for funding.

 Contract extended to assist achieving the Pilot and GA release phases.

Work involved consulting on the development of required components of the SPS 2.0 (Sun Predictive Services) for Heterogeneous Services. This included both technical and subject matter expertise in the development of specialized applications and processes required. Secondary to this role, assisted with project planning, functional design, technical deadlines and tracking of the applications required to allow the projects go forward and achieve the RR, Pilot and GA funding.

2000 - 2005

IBM Global Services

eCommerce Solutions, Sr. IT Specialist / Achitect

(Multiple Job Roles as Assigned to Project)

Lead Tool Application Developer for VSA (RT Audit, WinAudit and WinCWA).

Creator, Designer and Developer of passive security and auditing tools an single sign-on solutions tools used by accounts globally responsible for several patents, and providing massive reductions in costs while increasing uptime and productivity.

Highlights:

Application / Architectural Consultant / Development Specialist Roles:

American Express, Avaya, Bank One, Johnson & Johnson, Lucent Technologies, Rational Software, State of California, NBA, Sony, eCommerce and Critical situation issues specialist.

911 SWAT (On Site Field Team) Rebuild, Redesign and IBM Customers destroyed in 911. In 14 days after 9/11 assigned to teams to rebuild and restore infrastructures for businesses destroyed in WTC bombings and return Wall Street to operational trading.

eCommerce and Web “Guru” for multiple help desk systems with some of IBMs largest CRM client infrastructures

2000 - 2000

Mailbank.com

Consulting Specialist for Web Transition and Database Issues

Managed and led transition, redesign and optimization of 43,000 web site, mail and individual user virtual domains. Movement of systems from Vancouver BC to Sunnyvale, CA USA facilities. This included reverse engineering of code bases, documentation of code, redesign of sites, added functionalities. Also provided consulting on web/data interfaces, web administration tools, performance tuning of servers and code. (Company has been sold and is now Net Identity.)

1998 - 2000

IBM Global Services

Web Application Developer / Architect

CDI

Implementation of five major web applications, development and rollout, two code rollovers.

Highlights:

(Class C) Networkmigration - W/simultaneous web tool migration for a 24 hour window.

Lucent Helpdesk code re-deployment of both web and desktop-based clients. Along with creation of self-installing copy protected modules in native code and Installshield w/authenticated web installations

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Debugging & troubleshooting existing and untested applications for leaks, faulty & redundant web and desktop code.

Database and network performance issue location / resolution.

White Paper On the tuning, debugging and identification of Server issues, User interface issues, Server installation issues.

Developing test cases, testing and reporting metrics of performance evaluations.

1996 - 1998
 

Firehole.com

CIO / Chief Design Development Operations Engineer

Firehole was one of the first companies to enter the ISP / Web Hosting arena in the Wyoming / Utah / Colorado region.

Its performance was respectable -- increasing investor profits over 200% in the first year.

Under my direction Firehole began engineered Domain Hosting methods. This increased profits another 120% the following year.

The success of the company allowed it to be sold in 1998 garnering a 234% profit for investors.